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    New Residential Delivery Address Fee For Outsize Packages

    June 24, 2023 1 min read

    If your package is too heavy and/or large to be accepted for delivery by Australia Post AND the delivery address is a residential address, we now have to charge a $125 fee for couriers to deliver to your home.

    Since 3 April 2023, our couriers have been charging us an additional $125 for residential address deliveries if they cannot deliver to a business address. We can no longer absorb this fee and must pass it on to our customers with their orders.

    Please note: this is the couriers' new residential address cost price, we don't make any money on this fee.

    If you would prefer not to have to pay this $125 fee you have one of five options:

    • provide a valid business address ie shop, office, hotel, warehouse, venue etc open regular business hours and provide the contact details of the person instructed to accept delivery of your order OR
    • request delivery to a Melbourne address (postcodes 3000-3207, 8000-8399) OR
    • collect from a courier depot as close as possible to your location OR
    • arrange your own courier to collect from Brighton House Decor OR
    • collect from Brighton House Decor yourself via arrangement.