Only $250 away from free shipping. Please note: Final order deadline for pre-Christmas interstate delivery is Friday 10 December 2021

Frequently Asked Questions

Do you offer free shipping?
We offer free shipping on all purchases of $250 and over.

If you live in Melbourne you are welcome to collect your purchase from our Brighton, VIC premises by arrangement at no charge. Simply tick the “Free pickup Brighton, VIC” shipping option at checkout.

Do you deliver purchases Australia-wide?
We only deliver Australia-wide if they belong to the Nationwide delivery category.

The products which are Melbourne delivery only are too heavy and/or fragile, or perishable to deliver outside Melbourne. These items can be collected for free from our Brighton, VIC premises or you can pay a metropolitan Melbourne shipping fee of $20.

Can we have our decor purchases delivered earlier?
The timings on all decor items available for purchase have been agreed with the suppliers. While it may be possible, please note you may have to pay an extra rush production fee or an urgent delivery fee to get your items faster if you are on deadline.

Please check the delivery timeline on the Buy products. (This is the section at the top and bottom of each Buy product description page that reads: "If you order today for delivery in Australia, the expected delivery date is [x] or later."). This date moves one day ahead every day.

Can we get the courier driver to call us on approach?
If your order is being delivered outside metropolitan Melbourne, we cannot give you specific delivery times - let alone get the driver to call ahead that they're 30 minutes away etc - for the simple reason that courier companies do not give their drivers work phones as they don't want them using a phone while driving. 

Please see our blog post on 8 tips for receiving your homewares order as easily as possible.

What is your shipping fee for purchases sent via Australia?
Below each item less than $250, we list the range of city and state postcodes and shipping fees in the product page as in the table below. 

Melbourne metro - $20
Regional VIC - $25
Sydney metro - $25
ACT - $25
Adelaide - $25
Regional NSW - $30
TAS - $30
Brisbane & Gold Coast - $35
Regional SA - $35
Regional QLD - $40
WA & NT - $45

Please note: You will be charged ONE flat rate shipping fee if you order a number of items which total less than $250; you will not be charged a shipping fee per item.

If you order a large quantity of items for interstate delivery and/or if your item is extra bulky, we will get a delivery quote for you.

What if we don't like our mystery box?
Please note: while we do ask you to provide your recipient's name, interests and home decorating style in the Notes section at checkout, we do not give a change of mind refund or exchange because the mystery box contains a decor item that you do not like or it does not match your home decor. 

You can use your mystery box as a standby birthday, Christmas, housewarming or thank you gift for a friend, family member, colleague, employee or neighbour.


Do you take on new suppliers?
Yes. We are always looking for suitable décor products, with a preference for Australian-made items.